In these Terms and Conditions, unless the context requires otherwise:
"Company" means ClawProAI, a trading name operating in England and Wales.
"Client" means the person or business purchasing services from the Company.
"AI Employee" means the artificial intelligence system built, configured, and managed by the Company for the Client.
"Services" means the build, configuration, management, and support of the AI Employee as described in the Client's quote or agreement.
"Machine" means the physical computer hardware purchased by the Client on which the AI Employee operates.
2.1 The Company shall build, configure, and manage an AI Employee on the Client's own hardware and in the Client's own accounts.
2.2 The scope of Services is defined in the quote or agreement provided to the Client. Any Services outside this scope shall be subject to additional charges.
2.3 The Company does not sell, lease, or rent hardware. The Client purchases the Machine directly from the hardware vendor. The Company advises on specifications but is not responsible for hardware warranties, defects, or failures.
2.4 All accounts (including but not limited to OpenAI, Twilio, domain registrars, and hosting providers) are created in the Client's name. The Client retains full ownership and control of all accounts at all times.
3.1 The Client owns all data generated by or processed through the AI Employee, including but not limited to customer conversations, leads, appointment records, and email correspondence.
3.2 The Company does not store, sell, or share Client data with third parties, except as required to deliver the Services (e.g., cloud AI processing).
3.3 The Client may terminate the management agreement at any time and retain full possession of the Machine, all accounts, all phone numbers, and all data. No lock-in.
3.4 Upon termination, the Company shall provide reasonable assistance (up to 30 days) in transferring any remaining configuration or access to the Client.
4.1 The Client shall pay a one-off build fee as specified in their quote or agreement. This fee covers system build, configuration, testing, and training.
4.2 The Client shall pay a monthly management fee as specified in their quote or agreement. This covers ongoing monitoring, updates, fixes, adjustments, and support.
4.3 Third-party service fees (OpenAI API, Twilio, hosting, domain renewal) are either included in the monthly fee or billed separately to the Client's own accounts, as agreed in the quote.
4.4 All prices are exclusive of VAT unless otherwise stated.
4.5 Late payments may incur a charge of 5% per month on the outstanding amount. The Company reserves the right to suspend Services if payment is more than 30 days overdue.
5.1 The AI Employee is a tool to assist the Client's business operations. It is not a replacement for human judgment in matters requiring professional, legal, or medical advice.
5.2 The Company does not guarantee that the AI Employee will handle every situation correctly. It may redirect complex or ambiguous queries to the Client.
5.3 The Company shall use reasonable efforts to keep the AI Employee up to date with the Client's business information, but the Client is responsible for notifying the Company of any changes to services, pricing, availability, or business operations.
5.4 Cloud AI services depend on third-party providers (e.g., OpenAI). The Company is not liable for outages, errors, or changes to third-party AI services beyond its control. Local fallback models are provided as continuity measures but have reduced capability compared to cloud AI.
6.1 Both parties agree to keep confidential any proprietary information shared during the course of the engagement, including business processes, customer data, pricing, and technical configurations.
6.2 This obligation survives the termination of the agreement for a period of 2 years.
7.1 The Company's total liability under this agreement shall not exceed the total fees paid by the Client in the 12 months preceding the claim.
7.2 The Company is not liable for any indirect, incidental, or consequential losses, including loss of profits, revenue, data, or business opportunities.
7.3 The Company is not liable for hardware failures, internet outages, or third-party service disruptions.
8.1 The Client may terminate the management agreement at any time by providing 30 days' written notice.
8.2 The Company may terminate the management agreement if the Client breaches these terms and fails to remedy the breach within 14 days of written notice.
8.3 Upon termination, the Client retains all hardware, accounts, phone numbers, and data. The one-off build fee is non-refundable.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The Company reserves the right to update these Terms and Conditions. Clients will be notified of material changes at least 30 days before they take effect.
For questions about these Terms and Conditions, contact:
ClawProAI
Email: [email protected]